Extra Space Storage - 2105 - Avon - Main St.

The manager was rude and condescending. Made no effort to kindly say that they do not allow Pods to be delivered in order to transfer goods into a permanent storage.

These guys will rip you off, their "auto-pay" is a scam. It works maybe once or twice and randomly fails so they can charge you late fees. None of my other services have a problem with it. I'll be looking for a new storage unit with a different company ASAP.

I had a unit here for multiple years and upgraded the size of my unit once during that time. Customer service was helpful when it was time to cancel my unit. The entrance is frustrating because the gate is slow. I was followed in a few times by people who did not punch in their own code. There were 2 instances I left without stopping at my unit because the car that followed me through the gate proceeded to follow me around the property and I did not feel safe staying. I was able to call Storage Express and they pulled everything up on cameras, but it's frustrating that this happened multiple times. The property is on a hill, so I never had issues with flooding or water damage. When I first got my unit, they were much cheaper than surrounding companies, but the prices raised multiple times, so I don't think that is still the case.

The place is very clean very very clean. Very secure and the other customers that I encountered were very pleasant and overall and excellent experience I will definitely recommend thank you so very much Extra Space Storage

Ms. Shirley was an absolute joy and made the move in process seamless! Her customer service skills are impeccable, I highly recommend this facility.