Public Storage - Chesterfield - 17481 North Outer 40 Rd

To start with, the facility is kept clean, which is nice. However, my main problem with the facility is the fact that the overhead entry door has been out of order for the better part of seven months. It was out in July when I had a large moving truck go there to pick up a load from storage. I have been there several times since (the most recent today) and the door is still inoperative. Everytime I have asked about it, I get the same answer, which is an emergency work order has been put in. It doesn't take seven months to fix the door. It is dangerous for large trucks to go to the back door and have to back in, especially when other vehicles are in there. We paid for access to both doors, and that is what we should get. Otherwise, you need to start refunding money. I don't know who is really in charge, but that person needs to man up and do the responsible thing and get the damn door fixed. I would love to have direct contact with whoever is the "head honcho", so I can find out the real reason why this matter has not been resolved. Please explain why. Personally, I truly believe that the company (or it's representative) just plain does not want to spend the money, and is trying to get away with it for as long as possible. If that's not the case, I'm sure I, as well as others, would be interested in hearing an answer as to, "Why?".

I hoping to rent two spaces next to each other and was unsure the best way to go about it. Diane was extremely helpful and walked me through the entire process. She was able to check that the units were available and helped walk me through signing up for both units. I'm hoping that my experience with Diane is an indicator of the rest of my Public Storage experience.

Very thankful I was welcomed with smiles, and great customer service. The young lady Shae went above and beyond to assist me. She really turned a bad day around for me. With service like she provided ,will gain business from me any day. The place was very clean,and welcoming. I did recommend this location to family and friends. 10/10 I recommend!!!!!!

Was at public storage the other day and met the most funniest manager that goes by the name Shae. She was very polite, respectful and generous even though some of the customer gave her a hard time about a push cart that was out of her control, she handled them with respect. She helped me find my unit easily and told me about the 24 hour access, she knows her company, thank you Shae and nice doing business

I highly recommend this place! It is nice and clean. Way nicer and cleaner than your average storage place! Also, it's in a good area, so you don't have to worry about riff-raff hanging around. The staff is friendly and professional.