SpareBox Storage - Cumming

This rating is for customer service rep, Francine. She was extremely helpful and very pleasant. She made my move out process very easy.

I spoke with Francine concerning my storage unit. She was kind and respectful to me. I have my payment set for auto pay and for some reason every few months I get a notification I have missed two payments. Francine listen to me and kindly set my bill up for auto pay. Thank you Francine!!!!!

Edited 2/28/2026 - 8 months later and ANOTHER rent hike. I will be moving my storage at the end of the month. Stay far away from this rat infested money grab! This storage facility acts like it’s a luxury apartment complex, raising the rent every single year with zero justification. I just received ANOTHER rent increase! They claim it’s for “maintenance,” but my unit has crumbling concrete, holes in the floor, and rats getting inside. There is absolutely no sign of maintenance happening—just higher bills for worse conditions. Let’s be real: they’re raising the rates because they can, not because they’ve improved anything. It’s pure greed, masked as inflation. At this point, the cost is creeping up like another car payment, and I’m paying top dollar for a deteriorating, rodent-infested unit. I’ve been advised to report this facility to local health/code enforcement: Rats and structural damage could violate local health or building codes. If you’re looking for clean, safe, reasonably priced storage—look elsewhere. This place is all about profits, not service. **UPDATE: they responded to my review saying they’d send an email. Never sent it. Not that I’m surprised.

HORRIBLE! Rented a 10x16 piece of grass for an RV. Rent was $79. On month 4 it boosted to $104!! No reason other than they wanted to. Knowing we’re in another state - there is no way my piece of grass has any additional costs for the “market increase”. Asked if a rent increase would be a continuous thing and the rep said yes with the market so every 4 months. We are hiring someone to move our RV outta there. A small increase once - ok. But every 4 months a $25+ increase with NO CAP is disgusting and shameful. Very unprofessional. We should have read the reviews before renting.

SpareBox Storage has some of the best customer service I’ve experienced—especially thanks to Yan, who has always been polite, courteous, and genuinely helpful anytime I’ve had a question or concern. Her professionalism has made a frustrating experience a little easier to navigate. That said, the biggest issue I’ve had is with the company’s rent practices. When I first began renting with them, I had two parking spots and a storage unit. About a year in, I was contacted and told to remove my ATV and trailer due to low tire pressure. I don’t live in the state, so I had to pay someone to come take care of that. As soon as those items were removed, my rent went up by nearly $40. When I called to ask why, I was told it was simply a scheduled rent increase. I was shocked to learn that these increases can happen every six months with no limit on how much they can go up. After reading through other customer reviews, it seems this is a common issue—and it’s made me seriously consider moving my things elsewhere. If customer service alone were the measure, I’d give them 5 stars. But unpredictable rent hikes with no cap make it hard to justify staying long-term