Extra Space Storage - 6626 - Las Vegas - 9560 W Flamingo Rd

I’ve been with this storage center since May 2025. Prior to the new ownership, everything was fine - secure, clean, well-lit, well-maintained - but there was never anyone on-site to provide assistance, answer questions, etc., when I first rented my unit. The new ownership is fantastic! I’ve been in the office twice and both times Kelly has been responsive and helpful. They have posted office hours and they are there during those times. I appreciate the excellent customer care!

I had been renting with extra space storage for just under a year. Every single amenity at this particular location was 100% perfect. The staff was always around and were very courteous and professional , whether it was in person or on the phone. The facility itself was extremely clean and well maintained, both in the common areas and of course in my own unit. I felt extremely secure going there even as late as nine o'clock at night to access my unit without any fear of problems. Chelle the manager and her sidekick assistant always had a smile on their faces. As previously stated before , they were totally professional, courteous and helped me with any questions or issues, which there were none.

Sylvia, the Assistant Manager, provided outstanding customer service. She was friendly, knowledgeable, and very professional. She went above and beyond to help me and made the whole experience smooth and stress-free. US Storage is lucky to have her.

I’ve had excellent experiences with U.S. Storage at both the Durango and Flamingo locations. The staff at both places is incredibly friendly, helpful, and easygoing, which made everything stress-free from start to finish. At the Durango location, Jeff was outstanding. He took his time to explain all the options, answered every question, and genuinely helped me find the best storage solution instead of rushing the process. You can tell he really cares about his customers. At the Flamingo location, Kelly made the new contract sign-up smooth and simple. The process was quick, well explained, and super easy thanks to her help. Overall, everyone I’ve interacted with has been professional, patient, and welcoming. I’ll definitely continue using U.S. Storage, and I highly recommend both locations.

Used to be ExtraSpace Storage, but now new owners? Yeah they’ve changed rates, I had to make a new account. Once logged it, it says I’m enrolled in a payment protection plan, yet my rates change, also says I’m enrolled in AutoPay, yet I just got a text saying my unit was overdue? Seems they lost my credit card info, but I have 4 months of receipts from US Storage. The facility is clean though, air conditioned drive up loading dock is nice.