Life Storage - 4029 - Las Vegas - Hualapai Way

NEVER NEVER NEVER rent a storage space from this location. If there were negative stars that is exactly what they deserve. If you expect any kind of customer service experience this is not the place for you. Their billing practices were deceptive and felt fraudulent to me. They get you by giving you “discounted” rate in the beginning only to continually raise it every couple of months until you are paying almost 3 times the amount you signed up for. They tell you that the cost won’t go up for a few more months but they sure do!! Make sure to read the ALL the fine print because there is no grace even when they fail to call you back or verbally state the facts. I had moved out in 24hrs on Dec 31st because the phone call back I was waiting for never happened. All I was told was if you move out by Dec 31st you will not be charged for January, which is exactly what I did. They never told me to remove the lock. Instead of giving my key to the office ( no one is ever there) I punched in my code to take the lock off for them. I thought I was helping them not to have to remove it and now charged $433 for January that will not be refunded. Beware of Dennis who has absolutely NO customer service skills and talks through his ego. I have recommended this facility to multiple friends which I will take accountability for and let them know to move out of this facility. The practices of other facilities are far superior than this one. STORAGE ONE on flamingo just down the street has ethical practices and actually cares about their customers experience. I am very pleased that every time I call or show up there is someone present to help. They are honest and transparent unlike this Public Storage on Hualapai.

I can’t begin to thank Mick enough for stopping me on the property to ask if everything was okay. He saved me so much time and money just by checking in and asking if I needed anything. He truly restored my faith in customer service.

This place is great. About a year with them annd never had anny issues. Always clean and friendly staff. Shoutout to Mick and the rest of the team for being helpful and maintaining a great property.

Mic was incredibly helpful and kind, walked us to our unit made sure we knew exactly where to go, where to find carts, and just above and beyond customer service!!! Highly recommend, super clean facility!

Just received great customer service from Mick, who was able to assist me in literally a matter of a minute regarding billing and contracting. It was a breath of fresh air to finally receive some good customer service from a company with no strings attached.