Extra Space Storage - 3905 - Federal Way - 21st Ave

6 - 7 of 7 reviews is Showing

• March 28, 2024

  Overall nice facility

  I had booked a reservation for a unit. Which i was promtly contacted about. I arrived and everything went smoothly. The only issue i would have is they dont mention that you have to pay 2 additional fees (insurance and lock) upon signing the contract. Like i can understand that this is preaty standard but they could have the pricing for both included in the advertisedment along with the unit prices where it says you have to pay a one time administration fee

  Recommended Yes

  price3/5 (fair price)

  service3/5 (helpful)

  cleanliness4/5 (clean)

  - Dillon tucker

• June 3, 2022

  Losing my original 5 star rating

  Until this facility steps up on their facilities management,and security features,I would not recommend this place. I'm hopeful the new mgmt will get their facilities to what it once was, they have a lot of work ahead of them Too many break-ins and the employees say sorry. But do nothing or make excuses. The employees that work the 800 number have always been helpful. They were not rude if I accidently stayed past the access time. If there is a problem however, all you get is the generic "sorry, without any emotional or meaningful empathy. Read your paper work closely. Especially on insurance coverage. My friend had water damage caused by poor facilities MGMT, and it was a joke. Pretty much you pay to have your stuff stored, you do not pay to keep it secured. Or safe apparently and when you sign your name in the paperwork you are pretty much stating this company is not responsible. (Even if they can't seem to keep entrance/exit doors and gates in proper working order. Unfunny joke.

  Recommended No

  price1/5 (unfair price)

  service2/5 (somewhat unhelpful)

  cleanliness2/5 (somewhat dirty)

  - Laura Eas

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