Public Storage - Tempe - 700 W Warner Rd

21 - 25 of 25 reviews is Showing

• March 15, 2021

  If you need drive-up access, please note . . .

  Rented a 5x5 unit, found it to be clean and free of debris, and even included rat bait poison. However, was disappointed to find that I could not drive up to my unit. The units do indeed have outdoor access as the company describes, but the smaller units are oriented down a long narrow aisle, too narrow to drive through. So, there is some back and forth hand-carry of storage items necessary to get from the car to the storage unit. I would like to see a more clear indication of this arrangement in the company's advertising.

  Recommended Yes

  price4/5 (good value)

  service4/5 (very helpful)

  cleanliness4/5 (clean)

  - Rob Stoner

• April 20, 2016

  Smooth process - wrong size quote

  It was very easy to make a reservation and the agent was very pleasant, also checking in and getting my storage space was also easy. I found that their assessment on what size I needed for my things was very off and I needed a much larger unit. They were flexible and it was easy to change the size but didn't know the reason for the questions if it wasn't accurate.

  - Kim A.

• March 8, 2016

  Lynn was amazing

  We needed help and Lynn provided it. She was great... The only complaint I had was that they haven't fixed her AC and it was way too hot in the building.

  - Amanda Montgomery

• April 5, 2018

  Unpleasant Customer Service

  Jennifer The property manager was very easy and nice to work with. I had an unpleasant experience with the gentleman that worked at the Warner/Kyrene location on 3/31/18. He was rude, unorganized, flustered. He was rude to other customers and a customer warned me not to move into Public Storage because this man is always rude. He needs to learn basic customer service skills. We should not know if he's stressed out because then it makes me stressed out when I was moving all day long I had a headache. We walked out to a unit while it's hot outside, when we got back inside he completely forgot what unit he showed me and we had to go walk back outside. But I do want to say a few days before I came to check out public storage I worked with Jennifer Crane and she was absolutely friendly she ultimately made my decision to do business with Public Storage.

  - Talyia

• November 16, 2014

  not my first choice

  They get you in on a special and then after 3 months they sock you with a large rent increase. I hope I am out in 3 months this time. The manager at THIS facility was VERY crabby.

  - lora christoffel

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